Last updated: 10 October 2026

Cancellations and change-of-mind requests

RC MEGA does not accept cancellations, returns, exchanges or refund requests simply because a customer changes their mind, no longer wants the product, or prefers a different model, colour or variant.

Please confirm the product, variant, specifications and compatibility requirements before placing your order. Contact us before purchasing if you need help choosing the correct item.

Wrong, defective or damaged items

Refunds are available for verified cases where RC MEGA supplied the wrong item or the product was defective or damaged when delivered.

Please inspect your order upon delivery and report any issue promptly to rcmegaofficial@gmail.com or WhatsApp +91 77373 73639. Include your order number or proof of purchase, a description of the issue, and supporting photographs or video where available.

For damage during delivery, please retain the outer shipping packaging and photograph any visible damage to help us investigate.

What does not qualify as a delivery defect

Damage caused after delivery by crashes, misuse, incorrect charging, unsuitable batteries, improper installation, modifications or normal wear does not qualify as a defect on delivery.

This exclusion applies to damage caused by those activities; it does not remove eligibility for an unrelated manufacturing defect or other legally required remedy.

How to arrange an eligible return

Contact us before returning an item or attempting repairs or modifications so we can assess the issue and provide appropriate instructions.

If a return is required, we will explain how and where to send the item. Please retain the product, supplied accessories and original packaging where available. If anything is missing, tell us when reporting the issue.

Unless we provide different instructions, approved returns should be sent to:

RC MEGA
30/2 Singhal Road, Godrej Hill, Khadakpada,
Kalyan, Maharashtra 421301, India.

Please do not send an item back without contacting us first.

For a verified wrong or defective item, RC MEGA will arrange return collection or cover reasonable return shipping costs agreed with you in advance.

Exchanges

We do not offer exchanges because a customer prefers a different product, model, colour or variant.

Where the supplied item is wrong or defective, a replacement may be arranged with your agreement. This does not limit any refund entitlement required by law.

Refund processing

We will notify you of the outcome after reviewing your claim and, where a return is required, receiving and inspecting the item.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time for the refund to appear.

If more than 15 business days have passed since approval and you have not received the refund, contact us at rcmegaofficial@gmail.com.

Consumer rights

Nothing in this policy limits rights or remedies required under applicable Indian consumer protection law, including remedies for goods that are not as described, non-delivery, or other qualifying failures.

Contact

Email: rcmegaofficial@gmail.com
Phone / WhatsApp: +91 77373 73639